Shopping Paying Downloading My Account

Paying

• I'm having difficulty paying for my downloads.
• I'm not sure if my payment was processed successfully.
• Do I get a receipt with my downloads?
• Do I need to re-purchase tracks in order to download them again?
• There's something wrong with my download. If I buy it again, will I get a refund for my original purchase?
• Which methods of payment are accepted by 7digital?
• Do you store my credit card details?
• Will I be charged before or after I download the track that I have purchased?
• I have a voucher code. How do I redeem it?
• I have a voucher code but it isn't working. What should I do?
• Can I shop at 7digital from outside of the UK?

If you are being redirected to the login page every time you click Checkout, this is likely to be caused by a conflict between our service and the “cookies” that your browser uses to communicate with our service.

To resolve this, we suggest deleting your cookies as follows depending on your browser:

1. Internet Explorer:
Open Internet Explorer and to go Tools > Internet Options > General > Delete Browsing History > Delete All and tick the box: "Also delete files and settings stored…". You might need to restart your computer after doing this.

2. Firefox:
Open Firefox and go to Tools > Clear Private Data, a pop up will appear. Tick the Cookies box then select Clear Private Data button from the bottom of the pop up. You might need to restart your computer after doing this.

If you are having difficulty paying for other reasons, please contact our support team.

If you are uncertain whether you have been charged for a download, you can:

1. Check your Locker to see if the files that you were attempting to purchase appear on the first page.
2. Check your inbox (and any spam/junk folder) for an emailed receipt. You should expect a receipt for every purchase from 7digital.

If you are still uncertain whether your transaction completed successfully, you should contact our support team.

If you purchase downloads from 7digital or from a site operated by 7digital, you should automatically receive a confirmation email receipt from us.

If the message does not appear in your inbox, you may wish to check your spam/junk folder.

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact our Customer Services team before you do anything else.

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact our Customer Support team before you do anything else.

We accept the following credit cards: Visa, Mastercard, Maestro and Solo.

You can also purchase from us using PayPal or ClickandBuy.

Please select your preferred option in Checkout.

Do you store my credit card details?

If you purchased from us using a credit or debit card, the card information will be stored in encrypted form in relation to your account. This will mean that you will not have to re-enter the card details for your future purchases.

If you wish to have your credit/debit card details removed from your account, contact our Customer Services team.

You will be charged for your download at the time of purchase.

You may have acquired the voucher from a number of sources and your voucher will entitle you to a certain number of tracks or albums. If you acquired the voucher code from a partner of 7digital, please follow the instructions issued by this partner. If these instructions are not clear, please contact our support team and we can assist.

If you acquired the voucher directly from 7digital, then please check through the following steps to redeem your voucher code:

1. Select your downloads by adding to the basket, and click Checkout when you are ready to proceed.
2. If you already have a 7digital account, please sign in with your account details. If you are a new customer then you will need to select ‘I want to sign up’ and follow the instructions to create your account.
3. At the Checkout page, you will see a box labelled ‘Enter vouchers here’ below your basket. Enter your voucher code and select ‘APPLY’.
4. If you are not purchasing additional downloads, your basket total will be zero and you can select ‘Go To Downloads’ to access these tracks from your Locker. If you are purchasing additional downloads, your basket total will be reduced and you can select other payment options to complete the purchase and proceed to your Locker.

Please note that if your voucher entitles you to more than one download, you can use the voucher on multiple visits until the voucher has been fully redeemed, i.e. you do not have to redeem the full value of the voucher in any single visit.

Please inform the support team that you are unable to redeem the voucher and submit the code you are having difficulty with.

If you are located outside the UK, you will be unable to purchase from our 7digital.com site. However, we operate download sites in an increasing number of other countries.

To see if we have a store for your country, please scroll to the bottom of the page to view the links to our current international services.